Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Mavika Fashion FAQ page. Here you'll find answers to the most common questions about shopping, shipping, returns, payments, and more.

1. How do I place an order?

Simply browse our collection, select your preferred product, choose the required size or variant (if applicable), add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept secure online payments through available payment options at checkout, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets (where available)

3. How long does shipping take?

Orders are usually processed within 1–2 business days.

Estimated delivery time:

  • Metro Cities: 3–5 Business Days

  • Other Locations: 5–7 Business Days

Delivery times may vary depending on your location and courier partner.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor your shipment.

5. Can I cancel my order?

Yes. Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return if your order is eligible under our Return & Refund Policy.

6. What is your Return Policy?

We accept returns within 7 days of delivery.

To be eligible for a return, the product must:

  • Be unused and unworn

  • Have all original tags attached

  • Be returned in its original packaging

For return requests, please email us at:

support@mavikafashion.in

7. When will I receive my refund?

Once we receive and inspect the returned product, approved refunds are processed within 5–7 business days through the original payment method.

8. Which products are not eligible for return?

The following products cannot be returned:

  • Innerwear

  • Personalized or customized products

  • Products damaged due to customer misuse or improper handling

9. Do you deliver across India?

Yes. We deliver to most serviceable locations across India through our trusted courier partners.

10. Are the product images real?

We make every effort to display products as accurately as possible. However, slight variations in colour may occur due to lighting conditions or differences in screen settings.

11. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with:

  • Your Order Number

  • Product photographs

  • A brief description of the issue

Email us at:

support@mavikafashion.in

Our support team will assist you as quickly as possible.

12. Is my payment secure?

Yes. All online payments are processed through trusted and secure payment gateway providers using encrypted technology.

We do not store your card or payment details.

13. Can I modify my order after placing it?

If your order has not yet been processed or shipped, please contact our support team immediately. We will do our best to accommodate your request.

14. How can I contact Mavika Fashion?

If you have any questions, concerns, or need assistance, we're happy to help.

Email: support@mavikafashion.in

We aim to respond to all customer queries as soon as possible.

Still Have Questions?

If your question isn't listed here, please feel free to contact us at support@mavikafashion.in. Our customer support team will be happy to assist you.